Below FAQ are some common concerns of our clients before purchasing our products, if you have other questions, please just send it to
Orders are processed within 24 hours. If you made a mistake with your purchase you can contact one of our Lash Experts to cancel your order.
You can contact one of our Lash Experts at anytime.
Yes! We want to give love back to our favorite people in the industry, our makeup artists and professionals. If you are interested, please send us an email with you all your informations at  or fill our MUA discount form here.
All sales are final. Due to the nature of our product we do not offer refunds or exchanges, except in the case of receipt of damaged products. If you receive a damaged item please immediately send us a picture of your shipment box as well as the items that arrived damaged at
Cosmetics by KM orders are processed in US dollars. If you would like to convert your currency to CAD dollars click here.
Yes, we ship to almost every country worldwide.
All orders must be entered and processed in English.
At this time, all customs and duties fees are the customer's liability and will be charged to you upon receipt of your international shipment.
The cost of shipping depends on the weight of your purchase and your final destination address. Once you enter your shipping address during checkout your shipping cost will appear in your cart before you finalize your purchase.
In case of refuse packages, the shipping fee will be charged to the payment form selected during checkout and will be subtracted from any refund. Fo any delivery situation with your international order please contact your carrier with the tracking number provided.
We advise you not to apply mascara on your eyelashes so that it stays beautiful longer, but you definitely can apply mascara on your natural lashes so that they blend better with your Cosmetics by KM.
Our lashes are handmade which means you have to be delicate with them. Taking care of your false eyelashes allows you to keep them longer and reuse them!   When removing your pair of false eyelashes, gently remove it from the outer corner to the inner corner of the eye. Gradually remove the excess glue at the base of the false eyelash by gently pulling on it with your fingers or tweezers. If you have trouble removing the glue, use a cotton swab dipped in makeup remover, then gently rub the base of the false eyelashes to soften it.
1. Carefully remove the false eyelashes from the box from the base of the false eyelashes. 2. Cut the false eyelashes with a pair of scissors so that they are at the size of your eye. 3. Apply a thin layer of lash adhesive to the strip and let it dry for a few seconds but it should not be completely dry. 4. With a pair of tweezers, place the eyelashes on your eyelid near the root of your natural eyelashes. Start by gluing it to the center of your eyelid and then the inner and outer corners.
Yes. None of our products are tested on animals. This is our commitment.
Cosmetics by KM do not come with lash adhesive. You can use any temporary lash adhesive to apply your lashes or buy yours directly on our website.
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